Case studies
Below, you’ll find a selection of case studies I have been fortunate to work on.
If you would like to find out more or request my CV, please get in touch.
Accelerating German card commerce
Client: Deutsche Bank
Service design | User experience | Brand identity
Helping parents keep children safe on social networks
Client: NSPCC
UX strategy | UX design
Redesigning the UK’s largest stock market app
Client: Hargreaves Lansdown
UX strategy | UX design | UI design
Brewing up a new go-to-market proposition in coffee
Client: Kenco
Innovation | Creative strategy
Accelerating a premier banking proposition
Client: Not disclosed – UK retail bank
Service design | Communication strategy
Improving dental patient adherence
Client: Colgate
UX strategy | UX design
Teaching the crux of service design to bank teams
Client: Lloyds bank
Coaching | Workshop facilitation
Helping healthcare organisations drive change
Client: Not disclosed – Pharmaceutical
Service design
Building a customer-centric sales framework for business customers
Client: Not disclosed – UK bank
Service design | User experience
Sparking creativity to help analysts tell better data stories
Client: Tesco Plc
Coaching | Workshop facilitation
Designing the experience of Tyl by NatWest
Client: NatWest
Service design
Developing the service design capabilities of Designit (London)
Client: None (internal)
Service design leadership | Coaching
Further projects from the past
Bristol Myers Squibb
Healthcare | Service Design and UX | Agency: EY | Creating new patient care experiences
Siemens (Munich)
Healthcare | Service Design | Agency: RGA, London | Building a thought leadership strategy
Castrol
Oil & Gas | Product Strategy (incl. UX) | Agency: Designit, London | Proving value objectively to shipping customers
Treatwell
Retail | Brand strategy | Agency: What If! Innovation (Part of Accenture) | Defining Treatwell’s brand values
Hero Food
Retail | Product proposition, concept and app| Agency: What If! Innovation (Part of Accenture) | Cooking up a new ready-made baby food proposition
PRS
Culture | Brand strategy and identity & Digital transformation | Agency: Head, London | Developing a new brand identity for music licensing
Archived
Lloyds bank
Financial services | Web redesign (UX and UI) | Agency: Digitas LBi | Designing a new website post TSB spin out
Premier Inn
Hospitality | Web redesign (UX and UI) | Agency: Digitas LBi | Redesigning Premier Inn’s website
General Electrics
Renewable Energy | Web redesign (UX and UI) | Agency: Beyond, London | Redesigning GE’s website